Introduction:

Samanta is a language understanding and interpreter service platform designed to facilitate communication across languages. To maintain a high level of user satisfaction, Samanta required a comprehensive audit to identify the key challenges its users were facing while interacting with the platform.

Problem:

Samanta’s app encountered several issues that diminished user engagement and satisfaction. Users faced difficulties navigating the app, slow loading times, data tracking inconsistencies, and an unresponsive user interface. Additionally, unclear input instructions and insufficient user support for common problems further impacted the app’s functionality.

Solution:

Our team conducted an extensive audit, uncovering these challenges and implementing targeted solutions. We simplified navigation, improved loading times, fixed data tracking errors, and redesigned the user interface to make it clearer and more responsive. These efforts resulted in a significant improvement in the app’s usability and overall user experience.