Introduction
Our Canadian client, Food Safety Training (FST), offers food handling certifications, authorized by the Canadian Government itself, enrolling up to 5000+ students monthly. They used our BPO customer service to enhance live chat support and improve the website’s user experience.
Problem
The website faced significant navigation issues, particularly for users not adept in digital interfaces. The high traffic and underdeveloped platform made it difficult for users to access information, and the lack of a dedicated customer support team intensified the problem, highlighting the need for professional chat support services.
Solution
We provided a comprehensive solution by improving the website’s user experience and offering live chat and email support. Outsourcing live support and chat support services allowed the client customers to easily answer their queries and resolve them immediately. We did FST portal integration with Moodle, which enhanced their platform for managing content-based activities. Our trained BPO Customer Service Representatives (CSRs) used Zendesk for efficient communication and issue resolution, allowing the client to focus on core activities while relying on outsourced chat support and other BPO services work.
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